Category Archives: Claim & Risk Control

Assessing the aftermath: Lessons learned from Hurricane Irma

hurricane irma risk mitigation

Soon after hurricane Irma struck, Willis Re sent a team to survey the property damage in southwest Florida. After four days, and 900 miles, the team completed its assessment, which can be found here. Among the key lessons learned was … Continue reading →

Post-hurricane confusion in the energy insurance markets: 3 reasons why a market turn is too early to call

post-hurricane

Energy insurers were in a bullish mood as delegates gathered at the critical Baden-Baden reinsurance meeting last week. Their frame of mind didn’t come as a surprise, given all the media speculation on how insurance markets will respond in the … Continue reading →

Driving forward with claims advocacy

If I had to do it over again, when buying a car, instead of just looking at the list of features and negotiating the MSRP with the salesperson, I would have also asked to speak to the service department. Why? … Continue reading →

Crowd goes wild: Risks of overreliance on crowdsourcing

While the concept of a sharing economy may be a fairly new one, its roots date back to the centuries-old practice of crowdsourcing (i.e., outsourcing work, or aspects of work, traditionally performed by an employee or designated agent to separate … Continue reading →

Construction insurance marketplace update

Expectations for construction risks: Rate, terms and conditions The U.S. construction property and casualty market continues to exhibit rate stability. While the market remains soft, a level of underwriting restraint has started to take hold. Much of this is driven … Continue reading →

Big data is 3-dimensional

Metrics drive risk and claims management. But, is this enough? Risk management is ill-prepared to journey into open waters and chart new routes in metrics. Continue reading →

Five keys to preventing and responding to an active shooter

The likelihood of your firm experiencing gun violence at work is very low, but the impact can be damaging and disruptive. Here are 5 steps to take beforehand. Continue reading →

Developing an active shooter plan

An active shooter event can happen without notice and can be over in the course of minutes. The typical event only lasts 10-15 minutes, which doesn’t leave much opportunity for mitigation or planning a response. These events can span all … Continue reading →

On resolving disputes in China

When people ask me advice about doing business in China, one of the first things I tell them is don’t assume that the way disagreements are resolved in your country is how they’ll be resolved in China. This is especially … Continue reading →

What is escheatment, and how does it impact the casualty claim world?

As state budgets tighten, focus is being placed on additional revenue opportunities, and “escheatment” meets that objective. Continue reading →