Category Archives: Claim & Risk Control

Better Audits for Better Outcomes: The Case for Outcomes-Based Claim Audits

It’s been said many times, “People do what you inspect not what you expect.” If you accept this concept as true, then you must make sure your inspections line up with your expectations. Continue reading →

What Can Be Done About Turnover in Third-Party Administrators?

I recently attended the National Workers Compensation and Disability Conference and repeatedly heard one major complaint from the third-party administrators (TPAs), “Turnover is a major issue for us!” Odd, as I hear from clients almost on a daily basis is, … Continue reading →

Scariest Risks of 2015

Scariest Risks of 2015

As Halloween approaches and darkness falls earlier every day, we at WillisWire find ourselves reflecting not on make-believe monsters but on the frightening real risks our clients faced during the year. Thirteen of our bloggers submitted what they thought were … Continue reading →

Workers’ Compensation: The Big Disconnect

cause drivers of loss

When it comes to Workers’ Compensation claims, the data is there and for the most part the risk managers have access to it. They know what types of claims are being filed and where worker injuries are occurring. That’s the … Continue reading →

What to do About Mounting Prescription Drug Costs

Workers Comp Drug Trends

When reviewing our clients’ loss data it has become obvious: the cost for prescription drugs is increasing as a percentage of their total workers’ compensation (WC) medical expenditures. Continue reading →

Priorities When Preparing for Protests

Wilkes on protests

In a previous post about preparing for protests, I discussed the various ways that protests can cause harm to business and do damage to people and property. In light of the latest protests in Baltimore and other cities, I sat … Continue reading →

Who’s Watching You? Video Surveillance-User Beware!

video surveillance

I routinely find myself being called upon to provide advice regarding the various benefits and risks associated with the applications of video surveillance, particularly the possible exposures to property owners or other key stakeholders regarding its use. As more and … Continue reading →

Are Task-Centered Processes Hurting Workers’ Comp Claim Control?


Over the past four decades it has been fascinating to watch the evolution of the workers’ compensation claim handling process. In terms of structure and complexity, it has moved from the bicycle to the jet aircraft. Today’s process is composed … Continue reading →

Guns in the Workplace – US Employers Caught in the Crossfire

gun in workplace

The US Bureau of Labor Statistics reported for 2012 that 688 workers were killed due to homicides and suicides. Shootings were the leading cause of death for both homicides (81%) and suicides (48%). A 2005 study of North Carolina workplaces … Continue reading →

A One-Track Mind Behind the Wheel (or Not)

phone driving

I heard a story about a man steering his car with his knees so he could type a text with both hands, as he participated on a conference call using his earbud. Oh, let me add, his wife and two … Continue reading →