Category Archives: Claim & Risk Control

Sitting is Bad For You. So is Standing. What Now?

I don’t know if it’s just me, but every time I turn around I keep hearing that sitting is killing us. I hear it on the radio, I see it on the television and I read it online. What is … Continue reading →

Creating a Culture of Innovation

In 1903, a human being atop the sandy dunes of Kitty Hawk North Carolina piloted the first engine-powered machine known as the airplane (aero plane) – a machine that defied gravity by leaving the earth’s surface. Two brothers, bicycle mechanics … Continue reading →

Better Audits for Better Outcomes: The Case for Outcomes-Based Claim Audits

It’s been said many times, “People do what you inspect not what you expect.” If you accept this concept as true, then you must make sure your inspections line up with your expectations. Continue reading →

What Can Be Done About Turnover in Third-Party Administrators?

I recently attended the National Workers Compensation and Disability Conference and repeatedly heard one major complaint from the third-party administrators (TPAs), “Turnover is a major issue for us!” Odd, as I hear from clients almost on a daily basis is, … Continue reading →

Scariest Risks of 2015

Scariest Risks of 2015

As Halloween approaches and darkness falls earlier every day, we at WillisWire find ourselves reflecting not on make-believe monsters but on the frightening real risks our clients faced during the year. Thirteen of our bloggers submitted what they thought were … Continue reading →

Workers’ Compensation: The Big Disconnect

cause drivers of loss

When it comes to Workers’ Compensation claims, the data is there and for the most part the risk managers have access to it. They know what types of claims are being filed and where worker injuries are occurring. That’s the … Continue reading →

What to do About Mounting Prescription Drug Costs

Workers Comp Drug Trends

When reviewing our clients’ loss data it has become obvious: the cost for prescription drugs is increasing as a percentage of their total workers’ compensation (WC) medical expenditures. Continue reading →

Priorities When Preparing for Protests

Wilkes on protests

In a previous post about preparing for protests, I discussed the various ways that protests can cause harm to business and do damage to people and property. In light of the latest protests in Baltimore and other cities, I sat … Continue reading →

Who’s Watching You? Video Surveillance-User Beware!

video surveillance

I routinely find myself being called upon to provide advice regarding the various benefits and risks associated with the applications of video surveillance, particularly the possible exposures to property owners or other key stakeholders regarding its use. As more and … Continue reading →

Are Task-Centered Processes Hurting Workers’ Comp Claim Control?

woman-paper-stack

Over the past four decades it has been fascinating to watch the evolution of the workers’ compensation claim handling process. In terms of structure and complexity, it has moved from the bicycle to the jet aircraft. Today’s process is composed … Continue reading →