Latest Posts

Avoid a reporting crisis: Turning words into reality

Faut-il réinventer le salaire de base?

A major European insurer has demonstrated how a well-constructed reporting process transformation project can reap significant benefits when dealing with proliferating and ever-tighter deadlines. Over a recent series of blogs, we’ve highlighted the growing pressures on insurers’ reporting processes and … Continue reading →

Rogue practitioners: What motivates them, and what can be done to protect patients?

Last month, it emerged that a German male nurse, currently serving a life sentence for the murder of two patients, is being investigated for 84 other suspected murder cases. If confirmed, this would make him Germany’s worst post-war serial killer. … Continue reading →

Volcanic risk: Separating the facts from the hype

Since Iceland’s Eyjafjallajökull volcano erupted in April 2010, wreaking havoc across European airspace, we’re now more sensitive to volcanic-related news. Let´s not forget that at its maximum impact, 75% of all European airline operations were closed, 10 million people were … Continue reading →

Are sales incentive schemes really effective?

Now more than ever, companies are operating in a very competitive market. Therefore, sales and marketing strategies must adapt and evolve to become more specific and complex to help companies attain objectives; which in turn, are also becoming more detailed … Continue reading →

Digital technology, big data and the mutual sector

Mutual and cooperative insurers have justifiable pride in the high levels of service they offer to their members. But, with improved and deeper customer relationships being a key focus for the commercial sector’s application of technology, should they be taking … Continue reading →

Devastating natural disasters continue to pummel Mexico. What does it mean and what’s next?

While Mexico is still counting the victims and assessing the damage from the last earthquake that struck the capital, estimated to be up to $10bn according to the USGS, we reflect on how the country is being hit left, right … Continue reading →

Cyber insurance: If you don’t have it, the latest ruling on a data breach class action might have you thinking twice.

Last month, the D.C. Court of Appeals lowered the standing threshold established by Spokeo, holding that the mere allegation of an increased risk of identity theft as a result of a data breach was sufficient to prove standing to claim … Continue reading →

Design thinking for a better employee experience: Part 2, High-performing cultures

Recently, I wrote about the opportunity for HR to adopt employee- or worker-centric design, applying concepts from consumer research, product development and design thinking. Here, I provide a framework (illustrated above) for how those concepts relate to strategy, values, culture, … Continue reading →

Longevity blind spot threatens to stymie structured settlement annuity portfolio deals

Sellers and potential buyers of structured settlement annuity (SSA) portfolios could find themselves handicapped by outdated and inaccurate mortality projections. Trading activity in SSA portfolios has been on the increase in recent years, stimulated by buyers interested in longevity risk … Continue reading →

Survey results show uptick in liability concerns for U.K. Directors

The results of our fifth annual survey of directors’ liabilities, which we run together with international law firm Allen & Overy, are now available. We’ve looked not only at the risks and exposures facing business leaders, but also at how … Continue reading →